Support
Don't worry - we're here to help
Make the most of your HiTechCloudPanel deployments, find quick solutions to common problems, and get direct assistance from the developers of HiTechCloudPanel and HiTechAdmin. Usually, the quickest way to get answers is as follows:
Step 1: Search for similar questions
If your question has been asked before, you might be able to find an answer in minutes and get your problem knocked out before we even know it exists.
Step 2a: Open a support ticket (Enterprise Edition)
If you need fast and reliable assistance, please open a support ticket.
In your ticket, include clear steps to reproduce the issue so we can replicate it and provide a patch or workaround.
If you would like our team to log in to your server and resolve the issue as quickly as possible, please create a new admin account named opsupport and share the login credentials.
Step 2b: Ask in Community Forum (Community Edition)
If you can wait for answers from our community and don't want to spend any money, ask your question in our Community Forum. Every member of the HiTechCloudPanel staff also monitors the Community and tries to help out whenever we can. We generally prioritize paid support queries (we've got bills to pay, after all), but our community is very active and knowledgeable.
Step 3: Found a bug?
If you've found a bug in HiTechCloudPanel or HiTechAdmin, Community or Enterprise edition, please report it via our Community Bug Tracker or submit a support ticket or email security@hitechcloud.org for security advisories. It benefits everyone when you let us know about issues you find in our software.